FAQS

FAQ

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, You will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID (eg. Ta/124/2014-15), a listing of the item(s) you have ordered and the expected delivery time.
Can I order a product that is ‘Out of Stock’?
Unfortunately, products listed as ‘Out of Stock’ are not available for sale.
Why do I see different prices for the same product?
A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the ebharat.store marketplace, where different sellers compete for your order.
Is it necessary to have an account to shop on ebharat.store?
You can shop on ebharat.store by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own ebharat.store account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review Payments.
How do I pay for a ebharat.store purchase?
ebharat.store offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that ebharat.store’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use internet banking, cash on delivery to make your purchase. ebharat.store also accepts payments made using visa, masterCard, maestro and american express credit/debit cards in India.
Are there any hidden charges (Sales/VAT Tax) when I make a purchase on ebharat.store?
There are NO hidden charges when you make a purchase on ebharat.store. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy.
When and how can I cancel an order?
You can cancel your order before it reaches the “Order shipped” state. To cancel, please Contact us with the order number.
I need to return an item, how do I arrange for a pick-up?
returns are easy. Contact us to initiate a return. You will receive a call explaining the process.
How can i track the delivery of my order?
All items sold on ebharat.store are delivered through reputed courier partners. You will be provided a tracking ID for your order by the respective courier service provider.
What is ebharat.store’s Free & Easy Returns policy?
Every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on ebharat.store are brand new and 100% genuine. In case there is an issue with the product you have received, our Free & easy returns promise has got you covered. Possible resolution could be replacement or Refund, depending on the seller’s return policy. In any case, all purchases on ebharat.store are backed by buyer protection for 30 days from the date of delivery, irrespective of the seller’s policy.
What is Free Replacement?
If you have received an item in damaged condition or it does not match the description provided by the seller, you may request a replacement at no extra cost to you. return policy is seller specific. Terms may differ from each seller. Please check the respective seller’s policy when buying or before initiating a return for a replacement. Also check the time frame within which you can return an item. Some sellers allow for returns 30 days from the date of delivery. Replacement is subject to availability of stock with the seller. If the product is out of stock, you will receive a full refund, no questions asked.
How do I return an item purchased on ebharat.store?
Returns are easy, simply follow these steps
– Contact us and provide Order ID details.
– Customer Support will confirm the return request and will inform you about the pickup process.
– Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Note:
– We do not charge extra for returns and all replacements/pickups are done free of cost.
– Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the returns.
– We support Replacement across categories/sellers in case of damaged item.
– For details on Seller specific return policy, please check respective Seller page
– Inner-wear, lingerie, socks and clothing freebies cannot be returned for obvious reasons
– In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account
– Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock with seller. In case a replacement is not available, seller will refund the amount for the same. All this is subject to the Seller’s return policy.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don’t get the return within the promised date, contact us immediately.
What items can I Exchange?
We allow exchange on items such as apparel and footwear, where a trial is required to determine if the fit is right. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Declined my request. What can I do?
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at help@ebharat.store
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
return request is made outside the specified time frame
product is damaged because of use or Product is not in the same condition as you received it
Specific categories like inner-wear, lingerie, socks and clothing freebies
defective products which are covered under the manufacturer’s warranty
inner-wear, iingerie, socks and clothing freebies
any consumable item which has been used or installed
products with tampered or missing serial numbers
items that are returned without original packaging, freebies or accessories.
Where can I find the Seller’s Return Policy?
Please go to the product page, where you can see the respective policy against each seller offering that product.
What is Replacement Guarantee?
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost.Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. If the order status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. The refunded amount will be made available immediately. however, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by ebharat.store.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
• Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction
Once you have requested the cancellation of item(s) in your order, ebharat.store will complete the cancellation and initiate the refund, depending on your preference.
• RETURN ORDER
• CANCEL ORDER
• MY ORDERS
Product Review Creation Guidelines
Guidelines For writing product reviews
Product reviews on www.ebharat.store are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:
What’s Not Allowed?
Customer reviews should be relevant to the product in question. The product review section on www.ebharat.store is for you to share your opinion on the product, and for other customers to research better. www.ebharat.store reserves the right to remove reviews that include any of the following:  • Irrelevant review (review consisting of a combination of random characters, random words, repeated content, reviews on another product.) • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same) • HTML embedded in text • References to other retailers • Pricing related comments • Personal information (Phone numbers, postal address, email address and others) • Profane comments • Inflammatory comments • Copyrighted comments • Plagiarized content. (Any content found elsewhere on the internet, even if you’re the original author.) • Promotional content• Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (reviews by authors, artists, publishers, manufacturers without disclosure) • Reviews written for any form of compensation • Reviews given using fake ids, irrelevant user email ids • Asking for helpful votes • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album) • Feedback about errors in the product description.